People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Tag Archives: user experience

One Month Later and Yarn Bombing at METRO Relaunch

We visited METRO’s headquarters last week (a month later since our METRO UX Meetup) and it was great to see the implementation of some ideas and suggestions from the hands-on UX study (including the addition of plants and METRO signage on door).

We were there to capture the Fiber Arts Group‘s yarn bombing project (plus origami cranes made from colorful origami paper and discarded library books, inspired by METRO’s post-it note bird and cranes on glass surface), which was timed to coincide with METRO’s relaunch party that evening. Check out the photos below.

metro-yarn-bombing

metro-cranes

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The Fiber Arts Group meets weekly at the Central Library in Brooklyn on Wednesday evenings.

 

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METRO UX Meetup Recap: Hands-On UX of METRO’s New Headquarters

Earlier this week, we had our first UX in Libraries Meetup at METRO’s new headquarters located at 599 11th Avenue near the Intrepid.

post-it-note-bird

We did a semi-structured hands-on UX study of the new space using various methods. Some METRO staff members were on hand and available for guided tours, interviews, etc.

metro-ux-groups

The group came up with some great ideas, suggestions, and recommendations based on initial findings. It was a pretty productive and awesome meeting, thanks to METRO and the participants.

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Some recurring themes that surfaced are:

  • Welcoming
  • Human touch
  • Togetherness

METRO is doing exactly what we work with libraries and nonprofits on – implementing creative solutions to effectively improve and enhance individual and organizational performance by focusing on the human element. Kudos to METRO for having a welcoming space that promotes togetherness with a human touch.

So what’s next? Ideas include possibly doing another hands-on UX meeting down the road when other spaces are set up and adding subtle elements of serendipity that complement the origami cranes and the post-it note bird. Stay tuned.

And lastly, thanks again METRO for the opportunity. We look forward to using the new spaces in its various iterations for future UX meetups. Be sure to check out METRO’s new headquarters, if you haven’t already.

Monthly Method Spotlight: Cultural Probes

Cultural Probes

When/why: To compare perceptions and behaviors within or across cultures.

How: Assemble a journal kit or even better a camera journal kit and distribute to participants within 1 or across many cultures.

Tips: See cross-cultural comparison and camera journal research methods.

Interested in using/applying these methods in your work? Contact us for more info.

Hands-On UX at May 9th METRO UX SIG Meeting

METRO has moved to a new space. We’re taking the opportunity to do a hands-on UX study of METRO’s new space as part of the UX SIG meeting. Join us on May 9th from 10am-12pm. More info and RSVP.

December 8th Online Conference – Driving Library Change with User Experience Design

Join us on December 8th at 3PM EST for “From UX Study to UX Service: Using People-Centered Research Methods to Improve the Public Library Experience” at the Driving Library Change with User Experience Design online conference.

Learn about how a user experience (UX) study on a self-service model led to the development of Book a Librarian, a personalized reference service model in the 5th largest public library in the United States. We will share the various methods used (word association, fly on the wall observations, etc) to evaluate the self-service model, analyze user interactions in the library, and identify gaps in library services. We will also share how we used user-centered research and design to plan and implement Book a Librarian service from start to finish. We will share how and where the UX approach fits into project management and also the various UX design methods used.