People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Tag Archives: public-libraries

From UX Study to UX Service: Using People-Centered Research Methods to Improve the Public Library Experience

We enjoyed talking about UX and libraries at the December 8th Driving Library Change with User Experience Design online conference. Here is our slidedeck and resources:

“From UX Study to UX Service: Using People-Centered Research Methods to Improve the Public Library Experience”

People-Centered Research and Analysis Methods (Monthly Method Spotlight)
Our monthly method spotlight features one people-centered method each month that you may find helpful for your work.

Informal Risk Assessment 
Risk = Likelihood * Impact
(For example, Likelihood of issue happening * Impact of issue on the project)

Books on Design Thinking, User Experience, and Project Management

  1. This is Service Design Thinking by Marc Stickdorn and Jakob Schneider
  2. The Ten Faces of Innovation: IDEO’s Strategies for Defeating the Devil’s Advocate and Driving Creativity Throughout Your Organization by Tom Kelley and Jonathan Littman
  3. The Design of Everyday Things by Donald Norman
  4. A Project Manager’s Book of Forms by Cynthia Stackpole Snyder
  5. Project Management for the Unofficial Project Manager by Kogon, Blakemore & Wood
  6. DK Essential Managers: Project Management by Peter Hobbs

Wandering Librarian: Public Library of Valencia

IMG_20160601_190855Wandering across the Atlantic Ocean to Spain, I made a visit to the Public Library of Valencia. Housed in an early 1400’s Greek cross structured building, what was once the Hospital for the Poor Innocents became the public library in 1979. Like most libraries confined to a historic building, library usability and navigation suffers. I had a difficult time even finding the entrance and had to walk around the entire outside before I found it. Despite the flag & arch in the photo, this door is not the entrance.

IMG_20160601_191924Once I was inside, I was floored by the beauty of the building. From the 2nd floor I got a better understanding of the layout; each wing of the building is a section of the collection. Although, the lack of map or floor plan made it difficult to tell where each section was.

From a quick walk around the building I garnered that the collection was organized by the Dewey system.  The infantile (children’s section) grouped titles by series or author’s collection. The infantile section to me was the most user friendly section. A padded and cushioned nook beckoned the tiny users to make themselves comfortable. IMG_20160601_191424IMG_20160601_191410

While the library has OPAC computers, self-checkout machines & computer terminals, the library needs way more in terms of upping the user experience; say basic signage. All in all, the library does what libraries are supposed  to do (provide informational, technological services etc.) but with less flare and ambition.


HealthCampNYC: Using Collective Knowledge to Improve Health Literacy and Community Health Through Unconferences

I recently presented a poster session on HealthCampNYC: Using Collective Knowledge to Improve Health Literacy and Community Health Through Unconferences at the Medical Library Association 2013 Conference – One Health: Information in an Interdependent World.

More info
HealthCampNYC wiki
HealthCampNYC summary report
LibGuide on unconferences

The unconference concept is new to some attendees. Many of the attendees are interested in organizing unconferences at their libraries and organizations.

Unconferences is one of our areas of focus. Contact us for more info.

Everyday Usability: Accessibility and Self-Service

On a recent field trip to Farmingdale Public Library, we came across these self check machines. They are height-adjustable. First one we’ve seen anywhere.

Self check machine at library

Buttons to adjust height

Check out more posts in our Everyday Usability series.

Everyday Usability: Reserving a Library Computer

We’ve found that computer reservation processes at many libraries can be quite complicated and confusing. Chicago Public Library does it right with task/action-oriented signage: “Reserve a Computer”.

However, we’re a bit confused by the Reservation #1, #2, #3. We’re pretty sure that it’s three reservation stations, but does it matter which one we use? Does using reservation #1 mean we get on a computer faster?

reserve computer at chicago public library

What are your experiences with reserving a computer?

How does reserving a computer work at your library?

What about experiences with using computers at places like Kinko’s or business centers in hotels?

Check out more posts in the Everyday Usability series.