People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Tag Archives: metro-ux

Fall METRO UX Meetup Recap

We had a great Fall METRO UX meetup a few weeks ago in an awesome space where we learned about how Andrew Chepaitis (founder of ELIA Life Technology) and his team have used industrial design, organizational psychology, design thinking, and user testing to develop and tweak their tactile based system for the visually impaired.

Our meetup members were excited to hear and learn about ELIA and there were conversations about the potential for future collaborative work together among different groups/organizations/individuals, which is exactly one of the main things we hope our meetup does — connecting people and groups in improving UX.

Check out the photo slideshow below.

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Till our next meetup.

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METRO UX Summer Meetup: Amazon Books Self-Guided Tour

Amazon just opened its first NYC brick and mortar store at Columbus Circle. Join us for our informal summer METRO UX meetup where we’ll do a self-guided tour of Amazon Books. Afterwards, we’ll head to Central Park for a picnic or Whole Foods (if bad weather) and discuss our observations and thoughts over lunch. Feel free to bring a brown bag lunch.

Thursday, July 27 at 10am-12pm
The Shops at Columbus Circle located at 10 Columbus Circle
Meet at 10am in front of Amazon Books located on the 3rd floor of the Shops at Columbus Circle.

RSVP at meetup.com

One Month Later and Yarn Bombing at METRO Relaunch

We visited METRO’s headquarters last week (a month later since our METRO UX Meetup) and it was great to see the implementation of some ideas and suggestions from the hands-on UX study (including the addition of plants and METRO signage on door).

We were there to capture the Fiber Arts Group‘s yarn bombing project (plus origami cranes made from colorful origami paper and discarded library books, inspired by METRO’s post-it note bird and cranes on glass surface), which was timed to coincide with METRO’s relaunch party that evening. Check out the photos below.

metro-yarn-bombing

metro-cranes

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The Fiber Arts Group meets weekly at the Central Library in Brooklyn on Wednesday evenings.

 

METRO UX Meetup Recap: Hands-On UX of METRO’s New Headquarters

Earlier this week, we had our first UX in Libraries Meetup at METRO’s new headquarters located at 599 11th Avenue near the Intrepid.

post-it-note-bird

We did a semi-structured hands-on UX study of the new space using various methods. Some METRO staff members were on hand and available for guided tours, interviews, etc.

metro-ux-groups

The group came up with some great ideas, suggestions, and recommendations based on initial findings. It was a pretty productive and awesome meeting, thanks to METRO and the participants.

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Some recurring themes that surfaced are:

  • Welcoming
  • Human touch
  • Togetherness

METRO is doing exactly what we work with libraries and nonprofits on – implementing creative solutions to effectively improve and enhance individual and organizational performance by focusing on the human element. Kudos to METRO for having a welcoming space that promotes togetherness with a human touch.

So what’s next? Ideas include possibly doing another hands-on UX meeting down the road when other spaces are set up and adding subtle elements of serendipity that complement the origami cranes and the post-it note bird. Stay tuned.

And lastly, thanks again METRO for the opportunity. We look forward to using the new spaces in its various iterations for future UX meetups. Be sure to check out METRO’s new headquarters, if you haven’t already.

Selling User Experience (UX)

metropolitan new york library council logoJoin us for our next METRO User Experience (UX) Special Interest Group meeting on Tuesday, February 9th from 10am-12pm.

Those of us who are UX practitioners and evangelists understand its tremendous organizational benefits. However, many organizations either do not understand the role of UX, or marginalize it organizationally, thereby reducing its effectiveness.

Nadaleen F. Tempelman-Klui, head of the User Experience Department at NYU Libraries, will discuss her experience in selling UX to the organization. She will share critical components for success and stories of failure that can be avoided!
Nadaleen shepherded her department from the ground up; please read her blog post about how she got started in UX. Please post your questions in the comments prior to February 9th and she’ll answer them at our February 9th meeting.

Our meeting will also include opportunities to network with colleagues, share UX tips, and get feedback on UX projects. Please email Lisa at lchow23 <at> yahoo.com and Sandra at ssajonas <at> gmail.com if you’re looking to get feedback on your UX projects.

For more information and to register.