People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Tag Archives: libraries

Subway Library – Free Downloadable Books from NYC Libraries

A library on the subway? Yep, the Subway Library is offering free downloadable books from the city’s three public library systems. Be on the lookout for the subway library train. I spotted it across the tracks the other day but I was going in the opposite direction.

Advertisements

Happy National Library Week!

National Library Week, image of Wooly, beaded sheep with button promoting Where the Wild Things Are

Happy National Library Week from Wooly, a beloved wild library lover. The library – Where the Wild Things Are.

From UX Study to UX Service: Using People-Centered Research Methods to Improve the Public Library Experience

We enjoyed talking about UX and libraries at the December 8th Driving Library Change with User Experience Design online conference. Here is our slidedeck and resources:

“From UX Study to UX Service: Using People-Centered Research Methods to Improve the Public Library Experience”

People-Centered Research and Analysis Methods (Monthly Method Spotlight)
Our monthly method spotlight features one people-centered method each month that you may find helpful for your work.

Informal Risk Assessment 
Risk = Likelihood * Impact
(For example, Likelihood of issue happening * Impact of issue on the project)

Books on Design Thinking, User Experience, and Project Management

  1. This is Service Design Thinking by Marc Stickdorn and Jakob Schneider
  2. The Ten Faces of Innovation: IDEO’s Strategies for Defeating the Devil’s Advocate and Driving Creativity Throughout Your Organization by Tom Kelley and Jonathan Littman
  3. The Design of Everyday Things by Donald Norman
  4. A Project Manager’s Book of Forms by Cynthia Stackpole Snyder
  5. Project Management for the Unofficial Project Manager by Kogon, Blakemore & Wood
  6. DK Essential Managers: Project Management by Peter Hobbs

December 8th Online Conference – Driving Library Change with User Experience Design

Join us on December 8th at 3PM EST for “From UX Study to UX Service: Using People-Centered Research Methods to Improve the Public Library Experience” at the Driving Library Change with User Experience Design online conference.

Learn about how a user experience (UX) study on a self-service model led to the development of Book a Librarian, a personalized reference service model in the 5th largest public library in the United States. We will share the various methods used (word association, fly on the wall observations, etc) to evaluate the self-service model, analyze user interactions in the library, and identify gaps in library services. We will also share how we used user-centered research and design to plan and implement Book a Librarian service from start to finish. We will share how and where the UX approach fits into project management and also the various UX design methods used.

UX SIG Meeting: Hands on User Testing Session at NYU Libraries User Experience Department

Join METRO’s UX SIG and the NYU Libraries User Experience department in a hands on user testing session. We’ll meet in the Bobst Library lobby at 10am. Learn how we create scenarios and tasks, facilitate testing, as well as how we synthesize our observations for improved user experiences.

Wednesday, July 13, 2016
10 a.m. – 1 p.m.

RSVP at http://metro.org/events/760

Elmer Holmes Bobst Library
70 Washington Square South
New York, NY 10012