People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Tag Archives: customer-experience

Romper Room for Mini Guests

Traveling with a mini-me has proven to be tricky especially in hotels. We’ve stayed at a boutique hotels, at chain hotels, at inns, cottages, you name it. Yet none of these places are exactly child-proof or child-friendly, even the ones advertising themselves as a family place.

hotelWe finally stayed at a hotel in downtown Toronto that had amenities for mini guests & their harried parents. This Kids Zone Room allowed us to rest while our little one played & romped off his excess energy before boarding our flight home.

A simple amenity but one that has a big and lasting impact for user/customer experience. In the future, I will be calling ahead to see if a hotel has a romper room for mini guests.

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