People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Tag Archives: book-a-librarian

SLA Project Management Webinar – From Idea to Implementation

We presented “From Idea to Implementation: A Project Management Case Study for Book a Librarian” as part of a project management webinar series for librarians from the Special Libraries Association (SLA).

See our webinar slides.

project management cycle

For more ideas and methods for your project management needs, check out our Monthly Method Spotlight Series.

If you attended the webinar, we would like your feedback; share your thoughts via comments.

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From UX Study to UX Service: Using People-Centered Research Methods to Improve the Public Library Experience

We enjoyed talking about UX and libraries at the December 8th Driving Library Change with User Experience Design online conference. Here is our slidedeck and resources:

“From UX Study to UX Service: Using People-Centered Research Methods to Improve the Public Library Experience”

People-Centered Research and Analysis Methods (Monthly Method Spotlight)
Our monthly method spotlight features one people-centered method each month that you may find helpful for your work.

Informal Risk Assessment 
Risk = Likelihood * Impact
(For example, Likelihood of issue happening * Impact of issue on the project)

Books on Design Thinking, User Experience, and Project Management

  1. This is Service Design Thinking by Marc Stickdorn and Jakob Schneider
  2. The Ten Faces of Innovation: IDEO’s Strategies for Defeating the Devil’s Advocate and Driving Creativity Throughout Your Organization by Tom Kelley and Jonathan Littman
  3. The Design of Everyday Things by Donald Norman
  4. A Project Manager’s Book of Forms by Cynthia Stackpole Snyder
  5. Project Management for the Unofficial Project Manager by Kogon, Blakemore & Wood
  6. DK Essential Managers: Project Management by Peter Hobbs

December 8th Online Conference – Driving Library Change with User Experience Design

Join us on December 8th at 3PM EST for “From UX Study to UX Service: Using People-Centered Research Methods to Improve the Public Library Experience” at the Driving Library Change with User Experience Design online conference.

Learn about how a user experience (UX) study on a self-service model led to the development of Book a Librarian, a personalized reference service model in the 5th largest public library in the United States. We will share the various methods used (word association, fly on the wall observations, etc) to evaluate the self-service model, analyze user interactions in the library, and identify gaps in library services. We will also share how we used user-centered research and design to plan and implement Book a Librarian service from start to finish. We will share how and where the UX approach fits into project management and also the various UX design methods used.

Monthly Method Spotlight: Open House

Book a LibrarianOPEN HOUSE

When/why: An open house can be a good way/method to gather feedback and ideas in an informal low-pressure environment.

How: Organize an open house about a particular project, service, or department. Provide venues (i.e. talking, questions with post-it notes on the walls, etc.) for people to provide feedback and ideas.

Tips: For example, we just had a Book a Librarian open house last week. It was a great gathering and served as a way not to just celebrate the 6th anniversary of Book a Librarian, but to thank librarians, provide an informal environment for staff to learn more about the service, and get more feedback. Of course, having refreshments definitely helps.

Interested in using/applying these methods in your work? Contact us for more info.