People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Book a Librarian

Book a Librarian is a service we launched and continue to manage at BPL that allows Brooklynites to reserve a half hour session with an expert librarian at the main library.

Outcomes:

  • This project helped the library to obtain a major capital gift
  • On our 1 year anniversary we had a total of 64 appointment requests
  • The webpage had 3,610 visits and 4,209 views

Patron Comments:

~ Being a senior doctoral candidate, research has always been challenging. However, with the wealth of internet sourced links and BPL search engines to which I was exposed during the session, I left feeling more empowered than I have ever been. Thanks much.

~ This has been a great help in starting my research.

~ There were many resources but the fact that the service was available is incredible.

Updates:

  • Currently looking into rolling out service to neighborhood branches
  • Developing a staff training program for specialized subject areas
  • Conducting 3 month post evaluations with patrons