People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Category Archives: Uncategorized

Bathroom Blogfest: The Sink’s Not Working

The sink’s not working I thought to myself. I know how a sink works. I then noticed the sign on the the mirror. “To activate water place hands close to faucet stem.” I never thought I would need instructions to wash my hands at a sink.

Note: Picture taken after hand washing 🙂
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Bathroom Blogfest: Where’s the Bathroom?

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“Where’s the bathroom?”

A commonly asked question especially when time is of the essence.

Trying to track down someone who may know the answer to that question can also be a common task.

In this food hall, there is a bright and pretty visible toilet icon indicating where the bathroom is.

There was no need to ask “Where’s the bathroom?”

Thanks for a good bathroom user experience (UX)!

Bathroom Blogfest 2019

We’re back from a summer hiatus and just in time for Bathroom Blogfest 2019!

What is Bathroom Blogfest?

bathroom toiletThroughout the week, we’ll talk about the user experience of bathrooms. That’s right, bathrooms. We all use ’em. Some are your usual bathrooms, some are cool, and some are just downright confusing. This is our 8th year participating in Bathroom Blogfest. Please share your bathroom stories with us.

“During the annual Bathroom Blogfest, bloggers from around the globe write about the importance of bathrooms in the customer experience. Their posts come from a wide range of perspectives that include sociology, marketing, research, psychology, environmental, customer experience, and user-experience design.”

Read all Bathroom Blogfest posts.

Just In Time for Summer Reading: Book Vending Machines

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There’s an app for that. Well, in the world of vending machines, there’s a vending machine for that. Snacks, drinks, shaving kits, batteries, band-aids, and now books.

Just in time for summer reading, JetBlue placed a few vending machines stocked with children’s books throughout the NYC metro area this month as part of its Soar with Reading initiative (they’ve done this with other cities like Detroit and San Francisco). The vending machines are placed in neighborhoods where access to children’s books is limited. Read more over at AMNY and Vending Times (who knew there was a one-stop shop where you can find out about things vending). We’re curious to see and test out the usability of Jetblue’s book vending machines.

Happy vending and (summer) reading! 

Wandering Librarian: Bishop Branch Library

This spring, my wanderings brought me to the great outdoors of the Sierra Mountains and the city of Bishop, California. Between hikes I popped into the Bishop Library, a branch of the Inyo County Public Free Library system.

My first impression was books! books! books! This was no modern, slick library with its ‘info commons’ and 3D printers taking the place of books. The shelves were packed, even cramped with books. My initial excitement waned when closer inspection showed the books to be old. While it was disconcerting to see outdated reference books, seeing old children’s books from my childhood was actually fun. Some of these children’s books I’m almost certain are out of print so it was fun to read these treasures to my kids.

Despite the lack of newer, jazzier technology, the Bishop branch does provide 7 public PC’s, a new printer and a copy machine.

While obviously not as impressive as some of the large, urban or foreign libraries I’ve wandered to, the Bishop Library provides the minimum yet important requirements for the public; access to information in whatever form and a place to sit and relax.