People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Monthly Archives: April 2018

Gathering Feedback: What is the Purpose of Your Visit Today?

I visited the Mutter Museum during my recent trip to Philly and I noticed the museum’s fun and simple way of gathering feedback via the use of the visitor tag.

Directions: drop your visitor tag into one of the four lab flasks below and let us know: Why did you come to the museum today?

Flasks: Class trip/group trip, On a date, Visiting Philadelphia/bucket list, and None of the above.

It’s a simple and easy way of getting feedback, especially in this increasingly survey-fatigued world. It’s also a way to collect and reuse/recycle the visitor tags.

One suggestion: empty the “Visiting Philadelphia” flask (in this case) since it seems pretty full and may affect/influence future responses (i.e. visitors may drop it in another flask because the one they would select is full).

Upcoming Event: May 14th Event on Asian Americans and Libraries

As we mentioned recently, Asian Americans and Libraries: Activism, Collaboration and Strategies for the 21st Century was recently published.

Join us for an upcoming event on May 14th – a round table of Pratt alums (including yours truly) who are contributors to the newest and first book on this topic on how librarians and libraries are engaging with diverse Asian Pacific American communities today.

Support the Asian Pacific American Community: Librarians on Diversity, Inclusivity and Civic Engagement

Date: Monday, May 14, 2018
Time: 5:30PM-7PM
Location: Pratt Manhattan located at 144 W 14th St (ROOM 213)

Free event, RSVP required

In honor of Asian Pacific American Heritage Month, join us for this exciting round table to hear from Pratt alums who are contributors to the newest and first book on this topic: Asian American Librarians and Library Services: Activism, Collaborations and Strategies on how librarians and libraries are engaging with diverse Asian Pacific American communities today.

Through a series of collaborative and community engagements, speakers will share their experiences in creating inclusive environments in the profession, and how they are diversifying the resources and services to support the growing Asian Pacific American communities in NYC and beyond. Come learn more about the different career experiences of Pratt alums and their views of the field today.

Lisa Chow, People Interact Consultancy and Brooklyn Public Library (Pratt Alum)
Michelle Lee, New York Public Library (Pratt Alum)
Sandra Sajonas, People Interact Consultancy (Pratt Alum)
Miriam Tuliao, Penguin Random House (Pratt Alum)
Arlene Yu, New York Public Library (Pratt Alum)
Janet Clarke, Stony Brook University Libraries
Ray Pun, California State University, Fresno

RSVP for the event

Meanwhile, check out the book and our chapter – Going Beyond the Bamboo Ceiling: Issues and Challenges for Asian Pacific American Patrons and Librarians.

Wandering Librarian: Revisiting the Little Island Library

5 years ago while on a trip to Culebra, PR I stopped in to see their tiny library housed in 2 shipping containers. I stopped in again while on vacation  recently to see how the library is after 2 hurricanes passed through the Caribbean last fall.

I’m told by volunteer staff that the library was one of the first places opened after the hurricane. 6 months post hurricanes the library is in full swing. Patrons were inside on the computers or outside making use of the free wifi. My family went to the main shipping container to the children’s area to play with the toys & games, pick out books & enjoy the air conditioner. The other container houses the movie theater. I was impressed that their movie line contains all recent movies. Considering the space constraints, I was also impressed by the breadth of the collection. Though a little out of date on the nonfiction titles, the fiction titles are surprisingly recent titles. The volunteer informed me that they have another shipping container that houses books that they rotate through the collection.

All, in all, 5 years later I am still amazed by this little island library. Even more so once I saw how quickly they were up and running after a natural disaster.

Wandering Librarian: Book Nook at Reading Terminal Market

I was in Philly recently and made my usual stop at the Reading Terminal Market. In addition to a  few new restaurants & shops since the last time I was there, I noticed that there is a children’s reading corner called Book Nook, a partnership between Reading Terminal Market and the Free Library of Philadelphia.

There are a few Book Nook rules (such as take a book, leave a book) and a Book Nook storytime schedule (1st and 3rd Wednesday morning of each month). It’s good to see that libraries are finding ways of going beyond their buildings’ walls to provide library resources and services. Reminds me of Darien’s Library stash of books at the nearby MetroNorth train station; why not take a book to read on the train.

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Monthly Method Spotlight: Value Proposition

Value Proposition 

What & Why: A value proposition is a short, concise description of a service and why it’s valuable. It helps a team to narrow down and come to a consensus of what you are aiming for with a design.

How: Early in the process, reducing the process to answer what it is, who it’s for, where/when it will be used etc. can help to simplify designs.

Interested in using/applying these methods in your work? Contact us for information.