People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Monthly Archives: May 2017

Wandering Librarian: Weston Public Library

Continuing to wander in inland Connecticut, I visited the town of Weston, CT. Housed in the original building from 1963, this small town library manages to meet basic patron needs in regards to programs and events, collection, research and technology.

Though tiny, they do have a YA space as well as a separate children’s room and a program room. The limited space is devoted to the collection. I found the paper signs marking the shelves to be chintzy.

Technology wise they provide patrons with public computers, printing, scanners, streaming media players available for checkout, free 3D printing and an anachronism in the library world; a microfilm machine. Their website also gives basic information for patrons. Their Bibliomation catalog is part of a CT consortium linking public and school libraries around CT.

Other note worthy items:

  • Inviting patron participation in the library, they have a suggestion box.
  • They also have an Amazon wish list in which they share the link and invite patrons to contribute items to their library.
  • I was also confused by the large Starbucks logo on the entrance door but did not see a cafe in the building.

 

METRO UX Meetup Recap: Hands-On UX of METRO’s New Headquarters

Earlier this week, we had our first UX in Libraries Meetup at METRO’s new headquarters located at 599 11th Avenue near the Intrepid.

post-it-note-bird

We did a semi-structured hands-on UX study of the new space using various methods. Some METRO staff members were on hand and available for guided tours, interviews, etc.

metro-ux-groups

The group came up with some great ideas, suggestions, and recommendations based on initial findings. It was a pretty productive and awesome meeting, thanks to METRO and the participants.

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Some recurring themes that surfaced are:

  • Welcoming
  • Human touch
  • Togetherness

METRO is doing exactly what we work with libraries and nonprofits on – implementing creative solutions to effectively improve and enhance individual and organizational performance by focusing on the human element. Kudos to METRO for having a welcoming space that promotes togetherness with a human touch.

So what’s next? Ideas include possibly doing another hands-on UX meeting down the road when other spaces are set up and adding subtle elements of serendipity that complement the origami cranes and the post-it note bird. Stay tuned.

And lastly, thanks again METRO for the opportunity. We look forward to using the new spaces in its various iterations for future UX meetups. Be sure to check out METRO’s new headquarters, if you haven’t already.

Wandering Librarian: Wilton Library Association

Wandering inland I found myself in Wilton, CT and decided to visit the Wilton Library Association (AKA the public library). Housed in a modern 1 floor building, the public floor wraps around 2 courtyards. There was a noticeable lack of directional signage although the simple floor plan made it easy to navigate the library.

Upon first entering the building, I was immediately drawn to the children’s room. How could I miss it with its artistic doorway beckoning me in? It was one of the more impressive children’s rooms I’ve seen in my wanderings; lovely local art throughout, a fish tank & low kid friendly shelving.

Past the children’s room is the innovation station. For a small library they are well equipped with MakerBot 3-D printer, an iMac with Final Cut Pro, a PC with Adobe Creative Cloud, a digital scanner, a VHS to DVD converter, a Cricut Die Cutter, soldering stations, 3D Doodlers, and an electronic sewing machine.

A couple of other things I noticed during my visit:

  • 1 Polaris self checkout machine
    • media case self unlocking device
  • Translation of call numbers posted on book shelves
  • No cafe that I saw
  • Great puzzle collection available for checkout
  • Electric vehicle charging station in parking lot
  • Nice book displays throughout

My overall impression of the library is that it is very tidy and neat and covers patrons’ basic needs and managing to stay up-to-date on the technology library trends.

 

Monthly Method Spotlight: Cultural Probes

Cultural Probes

When/why: To compare perceptions and behaviors within or across cultures.

How: Assemble a journal kit or even better a camera journal kit and distribute to participants within 1 or across many cultures.

Tips: See cross-cultural comparison and camera journal research methods.

Interested in using/applying these methods in your work? Contact us for more info.