People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Monthly Archives: November 2016

Wandering Librarian: Mohonk Mountain House

On a beautiful fall day, this wandering librarian took a staycation to the Mohonk Mountain House in the Catskill Mountains of New York. img_20161114_143400Founded by Albert Smiley in 1869, Mohonk Mountain House is a National Historic Landmark found on a pristine mountain lake surrounded by thousands of acres of unspoiled natural beauty.

Besides the impressive castle, gorgeous natural beauty and great food, I was most happy with the cozy library. With its small nonfiction and fiction collections, plush chairs, fireplace, tea & cookies, this is probably the most comfortable reading room and small library I’ve ever had the luck to enjoy. img_20161114_154005img_20161114_153947

December 8th Online Conference – Driving Library Change with User Experience Design

Join us on December 8th at 3PM EST for “From UX Study to UX Service: Using People-Centered Research Methods to Improve the Public Library Experience” at the Driving Library Change with User Experience Design online conference.

Learn about how a user experience (UX) study on a self-service model led to the development of Book a Librarian, a personalized reference service model in the 5th largest public library in the United States. We will share the various methods used (word association, fly on the wall observations, etc) to evaluate the self-service model, analyze user interactions in the library, and identify gaps in library services. We will also share how we used user-centered research and design to plan and implement Book a Librarian service from start to finish. We will share how and where the UX approach fits into project management and also the various UX design methods used.