People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Amazon Lockers

amazonWhile on a trip to Flushing, NY for Lunar New Year dim sum I stumbled upon this:

No more sending packages to your home or business address just to miss the postman. Amazon has figured out a way to address those pesky missed deliveries for customers eagerly awaiting their Amazon items.

With Amazon lockers  you can select a location and pick up your package at a time that’s convenient for you. Once your package is delivered to the Amazon Locker, you’ll receive an e-mail notification with a unique pickup code that includes the address and opening times for your selected Locker location.

Of course there are limits to weight, size etc. but at least Amazon is striving to improve customer service.

 

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