People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Monthly Archives: March 2016

Wandering Librarian: The Internet Archive

internet-archive-logoFamous for its Wayback Machine, the Internet Archive headquartered in San Francisco is a pretty cool place to check out. I got glimpse into the workings of the Internet Archive while at the American Libraries Association (ALA) conference. Impression: A staff-focused laid-back flexible atmosphere with different configurations of spaces within one area allows for different kinds of work and workflows to happen. Pictures are worth a thousand words, so without further ado, here’s a photo slideshow of my wanderings at the Internet Archive. Thanks to the Internet Archive for a great tour.

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Amazon Lockers

amazonWhile on a trip to Flushing, NY for Lunar New Year dim sum I stumbled upon this:

No more sending packages to your home or business address just to miss the postman. Amazon has figured out a way to address those pesky missed deliveries for customers eagerly awaiting their Amazon items.

With Amazon lockers  you can select a location and pick up your package at a time that’s convenient for you. Once your package is delivered to the Amazon Locker, you’ll receive an e-mail notification with a unique pickup code that includes the address and opening times for your selected Locker location.

Of course there are limits to weight, size etc. but at least Amazon is striving to improve customer service.


Monthly Method Spotlight: Stakeholder Analysis


Briefly did a stakeholder analysis activity in a project planning workshop earlier this month.


When/why: Stakeholder analysis is a way of gathering and analyzing information to determine who your stakeholders are when developing and/or implementing a project, process, or service. Stakeholders can be your users/clients/customers, your supervisor/boss, other departments/groups in your organization/company, your grant funders, etc. Some stakeholders may have the ability to green light, yellow light, or red light your project.

How: Brainstorm and start listing various stakeholders for your project on post-it notes. You can use different color post-it notes for different categories (i.e. external stakeholders can be blue and internal stakeholders can be red).

Tips: After you have a list of your stakeholders, you can do stakeholder mapping and find out how, when, and how often these stakeholders prefer project information and updates.

Interested in using/applying these methods in your work? Contact us for more info.


Happy PI Day!

pi-dayIt’s Pi(e) Day!

Whether you’re celebrating the day with baking and/or eating pie or reciting the numbers in Pi after 3.14 (of course), for us, we’re also celebrating People Interact.

Wandering Librarian: South Norwalk Library

Several months ago, I had the chance to visit the South Norwalk Library while I attended a holiday party in the community room. Admittedly, the physical branch is nothing to write home about.  This late 1880’s building was small & quaint. The top floor is taken up by the community room and the main floor is where the collection, reference services & technology are all located. The main floor contained all the basic things a good library should have. Luckily, what the library lacked at their physical location, they more than made up with their online location.

Disregarding some of the redundancies, the website is chock full of useful information and does a great job of advertising the fantastic services this library has to offer. For example, the library has Book a Librarian, Ask A Librarian and even Writing Coach services. The library does a great job of meeting all of the patron’s needs virtually. Next time, I’ll skip visiting the library and just use the website.