People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Monthly Method Spotlight: Evaluations

surveyEVALUATIONS

When/why: An evaluation is a good way to assess and get feedback from users about a service, program, workshop, etc.

How: Similar to surveys, ask concise questions that will help evaluate the service, program, workshop, etc.

Tips: For example, we just had a Metropolitan New York Library Council (METRO) User Experience Special Interest Group (SIG) meeting last month and we asked attendees to fill out an evaluation. Ask colleagues for feedback about your evaluations. It’s tempting to ask about everything, but keep the evaluations short and simple. Our evaluation consists of four questions:

  1. What did you like about the meeting?
  2. What can be improved?
  3. I am going to use what I learned (how/where/when):
  4. Additional comments:

Interested in using/applying these methods in your work? Contact us for more info.

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One response to “Monthly Method Spotlight: Evaluations

  1. Pingback: Monthly Method Spotlight: 2015 Roundup | People Interact

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