People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Monthly Archives: November 2015

World Usability Day 2015: Innovation

World Usability DayNovember 12 is World Usability Day. World Usability Day is a single day of events organized around the world that brings together people from various communities and groups for one common objective: “to ensure that the services and products important to life are easier to access and simpler to use.

This year is the 10th anniversary of World Usability Day.  The 2015 theme is innovation.

“Innovation can mean different things to different people but most can agree it includes inventions and changes in products and services that improve a situation or solve a problem in a new way. Innovation in User Experience means that people can do what they need and want to, with technology, products and services that enhance their experience. We are celebrating 10 years of sharing the message that the user experience is a key to making technology work better for people. Innovation also means revolution: 2015 is the year to grow our usability revolution by bringing our message to the general public: No-one should have to suffer through products and services that get in their way. People should not be made to feel stupid by technology.

For those in the NYC area, the NYC User Experience Professionals Association (UXPA) has its annual World Usability Day event. Whitney Quesenbery will be one of the speakers. We heard her speak at World Usability Day 2011.

“People do quality checks, but not usability checks.” – Whitney Quesenbery

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Monthly Method Spotlight: Evaluations

surveyEVALUATIONS

When/why: An evaluation is a good way to assess and get feedback from users about a service, program, workshop, etc.

How: Similar to surveys, ask concise questions that will help evaluate the service, program, workshop, etc.

Tips: For example, we just had a Metropolitan New York Library Council (METRO) User Experience Special Interest Group (SIG) meeting last month and we asked attendees to fill out an evaluation. Ask colleagues for feedback about your evaluations. It’s tempting to ask about everything, but keep the evaluations short and simple. Our evaluation consists of four questions:

  1. What did you like about the meeting?
  2. What can be improved?
  3. I am going to use what I learned (how/where/when):
  4. Additional comments:

Interested in using/applying these methods in your work? Contact us for more info.

Happy Birthday Blog!