People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Monthly Archives: October 2014

IDEO Design Kit

Design KitIDEO has relaunched its design kit. The HCD Toolkit is step-by-step guide to the elements of human-centered design, specifically adapted for NGOs and social enterprises working with low-income communities around the globe. Through a series of  methods, activities, and resources, the toolkit can empower individuals and organizations to become designers themselves and enable change in their own communities.

Filled with photos, graphs, charts, worksheets, etc., the toolkit is well laid out and easy to follow. The toolkit gives an introduction to human-centered design and the process as well as best practices for uses of the guide and scenarios of the toolkit’s use. IDEO has generously made this toolkit available for free in hardcover or downloadable PDF. Get your copy today.

Webinar: Assessing and Improving Your Library Website

ny3rslogo2On Tuesday, I attended the first of NY3Rs Association’s webinars in a series on website UX presented by Aaron Schmidt of Team Influx, a library user experience group.

This first webinar, titled Assessing and Improving Your Library Website: Usability and Conventions, focused on basic website usability. Covering navigation, scope, rewrite, mobility,  and iteration, Aaron discusses website conventions. Complete with website screenshots, Aaron gives the good, bad & ugly of sample library websites.

Overall,  a very concise and informative presentation. I will surely be attending next week’s webinar on October 7th.

Be sure to register for ASSESSING & IMPROVING YOUR WEBSITE: PART 2 – WRITING FOR THE WEB AND CONTENT STRATEGY.

Monthly Method Spotlight: Predict Next Year’s Headlines

Predict Next Year’s Headlines

headlinesWhen/why: Predicting next year’s headlines is an exercise in defining and clarifying issues to pursue immediately & for the future.

How: Invite staff & customers to project the company/business/nonprofit into the future. Ask them to identify how they want to develop & sustain customer relationships.

Tips: This can be done formally or informally and even combined with other methods. For example, predicting next year’s headlines can be included in a survey. Or even a suggestion box can be created allowing for anonymous headlines to be placed inside.

Interested in using/applying these methods in your work? Contact us for more info.