People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Monthly Archives: September 2014

METRO User Experience Special Interest Group

metropolitan new york library council logoThe second METRO User Experience (UX) Special Interest Group (SIG) meeting was last week and we had some interesting lightning talks and discussions about user experience in libraries. One attendee has a project that he would like to get feedback on from the group. Exactly what the METRO UX SIG is about – providing a collaborative environment for libraries and archives who are working toward creating a user-friendly environment. Check out our METRO UX SIG LibGuide for meeting minutes, resources, and tools. Stay tuned for upcoming meetings.

Floating Library Aboard the Lilac

If you’re in the NYC area, check out the Floating Library aboard the Lilac this weekend at Pier 25. It will be around til October 3rd.

Check out these photos from my recent visit.

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Low-Cost, No-Cost UX

 of Team Influx recently posted an article on Library Journal that reminds us that user experience improvements can be low-cost and easy. Little improvements can be made that have a large impact on library services, no large budget or managerial red tape necessary.

In this article, he focuses on 4 main points: 

  1. Wrangling Signage – conduct a signage audit and decide on the absolutely necessary
  2. Rethink Service Points – keep a redirect log to cut out bouncing patron’s between service points
  3. Be Visionary – create a shared UX vision
  4. It’s Made of People – involve people who want to help

Read the full article.

Back to School: Career Development

librarySummer’s over and it’s back to school. For those who got a head start on their career development over the summer, great. For those who didn’t, no worries. Here are some ideas to get you started on your career development this Fall:

Monthly Method Spotlight: Be Your Customer

Hello I am your customer name tagBe Your Customer

When/why: This method is helpful in building empathy with the customers by experiencing what the customer experiences. This can also be helpful in revealing unforeseen issues with your service.

How: Assign yourself a task as if you were a customer and act it out. If this is not possible, ask a customer to describe in detail or re-enact one of their actual experiences.

Tips: Bring a camera, pen, pencil or recorder and take note of significant issues, how you feel while completing the task, any obstacles you met, etc.

Interested in using/applying these methods in your work? Contact us for more info.