People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Monthly Archives: April 2014

METRO User Experience Special Interest Group

metropolitan new york library council logoWe’re excited to announce the formation of the METRO User Experience (UX) Special Interest Group (SIG). The UX SIG is for people interested in the usability and user experience of libraries. Through the SIG, there are opportunities to collaborate, give and receive support and advice, and share ideas and resources.

Join us for our first meeting on Tuesday, May 27 from 10am-12pm. For more information and to register –

Meanwhile, check out the METRO UX SIG LibGuide –

SLA@Pratt Skill Share Presentation – Librarians in the 21st Century: Designing a Career Strategy for Evolving Roles and Opportunities


IFLA Trend Report –
Global Librarian –
Information Professionals 2050: Educational Possibilities and Pathways –
Library and Information Science Trends and Research: Asia-Oceania –
Breaking the Barriers of Time and Space: The Dawning of the Great Age of Librarians –


Publish & Present:
Woodhead & Chandos publishing –
Information Today –

Keep Updated:
ALA Mailing Lists –
Library Link of the Day –
LIS Trends –
Slashdot –
LibGuides –

LISCareer –
Library Job Postings –
I Need a Library Job –
LinkedIn’s Job Seekers webinars –
Alternative LIS Job Titles –
Free Courses –
IFLA New Professionals Special Interest Group –


Career Strategy Books

Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek
Career Q&A: A Librarian’s Real-Life, Practical Guide to Managing a Successful Career by Susanne Markgren and Tiffany Eatman Allen
Brag! The Art of Tooting Your Own Horn Without Blowing It by Peggy Klaus
Maximize Your Potential: Grow Your Expertise, Take Bold Risks and Build An Incredible Career by Jocelyn K. Glei
Managing Brand You by Jerry S. Wilson and Ira Blumenthal
One Person, Multiple Careers: A New Model for Work/Life Success by Marci Alboher

Upcoming Presentation at 2014 SLA@Pratt Skill Share

SLA  @ PrattWe’re looking forward to presenting “Librarians in the 21st Century: Designing a Career Strategy for Evolving Roles and Opportunities” at the annual SLA@Pratt Skill Share. We’re on at 5pm.

This year’s event is on Friday, April 18 from 4-7pm at Pratt Manhattan. For more info and to register for this free event.

Check out our previous SLA@Pratt Skill Share presentations.

A Chat with an Infographic Designer

In a recent post, we shared an infographic on Contact Forms for the Marketing Ninja.  We talked to the designer of said infographic. Lisa is a designer at SingleHop.

In layperson terms, what is SingleHop, what does SingleHop do?

SingleHop provides hosting for those that need a dedicated or cloud server. We also provide the infrastructure needed for larger scale IT needs and we can fully or partially manage servers for you. In the simplest terms, we keep your website and data online, and secure!

As a designer, what do you do at SingleHop?

I am both a print and web designer at SingleHop, though my main focus is on our web presence. Our website is in a constant state of reinvention. Always looking to provide the best experience for users, the simplest way to get from point A to B, and the highest engagement possible.

For someone interested in creating infographics, any tips/advice on tools, software, must do’s, never do’s etc.?

Infographics were something I started doing to challenge my design skills in a new way. When working in-house, there is a strong tendency to rely on previous solutions to new problems. It also gave me an excuse to thoroughly research specific design techniques and their user engagement.

I follow a process when creating an infographic, and by the time I get to Photoshop, I’m already 70% done. The first thing I do is jot down a general topic, and bullet out everything I know about this topic (or think I know). I then start the research phase, this is by far the most time consuming part of the process. I let the surveys and figures I find completely dictate what the infographic is going to be. In this way, I am trying to make a design that presents information in easily digestible pieces, and as straight forward as possible. The design is there to support the information, not the other way around.

The whole infographic is then laid out on paper. This is where I figure out what information makes sense to include, and exclude. Once I have a good idea about what everything is going to look like on paper, I go to Photoshop. First draft is in black and white, second draft brings in colors.

Any thoughts on UX, user experience?

The golden rule of designing for user experience seems to be “Keep It Simple,” and make your site easy to use. This means guiding users to where you want them, cutting out distractions, and visual noise. It means that every element, or omission of an element is supporting your message. On top of this, you must keep establishing constancy for you users.

Then you start tracking. For every design and redesign, track what your users are doing, and how they are responding to the design. Set up some tests, and see what works best in real world implementation. Designing a positive user experience means keeping your designs fluid, and tweaking where necessary.

Monthly Method Spotlight: Cross-Cultural Comparisons

chopsticks, fork & knifeCross-Cultural Comparisons

When/why: Comparing across cultures helps us to understand cultural factors that affect decision making and the implications of  these factors. Cross-cultural comparison brings us closer to a universal user experience.

How: Cross-cultural comparisons should be kept in mind when doing any research method. They can be done on their own or incorporated into other research methods. You can use a simple T-chart with each side listing items specific to each national/cultural groups.

Tips: While cross-cultural comparison is certainly important, it’s easy to get caught up in it. Remember the main objective of your research.

Interested in using/applying these methods in your work? Contact us for more info.