People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Monthly Method Spotlight: Task and Error Analysis

Hand drawing chart in whiteboardTask and Error Analysis

When/why: Task and error analysis is a useful way to reveal issues in a process or workflow.

How: Write down/draw out all the necessary & optional steps and possible errors involved in a process or workflow.

Tips: Use post-it notes to easily rearrange steps as necessary to improve process or workflow.

Interested in using/applying these methods in your work? Contact us for more info.

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One response to “Monthly Method Spotlight: Task and Error Analysis

  1. Pingback: Monthly Method Spotlight: Brain Writing | People Interact

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