People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Monthly Archives: November 2013

Usability of Signage

There’s the argument that if something is well-designed, there’s no need for signage. Let’s leave that conversation/debate for another day (post). What we can agree on is that signage is everywhere and if we’re going to use signage, how can we make signage more user-friendly?

resume help is now held in information commons

What do you think of this sign? There’s minimal text and the font size is large. What’s missing though? We would suggest stating where the information commons is. Yes, it’s a few more words, but it would make things more clear. Suggestion: “Resume help (Thursdays 5PM and Saturdays 1PM) is now held in the Information Commons on the 1st Floor.”

a lot of signage

This is a lot of signage, it’s kind of overwhelming. Our guess is that a lot of people get lost, confused, and ask a lot of directional questions, so the employees/staff thought that putting up signage would help. What do you think? Does it help?

Everyday Usability: Water Fountains

water_fountainOn a recent walk in the park, I came across this water fountain in Prospect Park.The water fountain has a separate area for filling your water bottle, so there’s no need to awkwardly tilt your bottle anymore to get some water.

Check out more posts in our Everyday Usability series.

Designing Streets for People

Ariel view of an intersection

According to the United Nations, for the first time ever, the majority of the world’s population lives in a city. If this is the case, cities must do their part to improve the path of their growing number of pedestrians.

Recently in GOOD, a social network for people working towards collective and social progress,  posted about an interesting project in San Francisco where they were challenged to design streets for people. The photo is a rendering of their idea in which curbs are widened at cross walks to raise the prominence of pedestrians for cars. The extended curb would also double as a location for benches and planters.

Read more about this project in her post Designing Streets for People, Not Just Cars.

On a related note, we recently noticed that the NYC Department of Transportation started WalkNYC, a standard for pedestrian way-finding. If you’re in the NYC area, you have already noticed these signs/maps in a few neighborhoods.


Monthly Method Spotlight: Task and Error Analysis

Hand drawing chart in whiteboardTask and Error Analysis

When/why: Task and error analysis is a useful way to reveal issues in a process or workflow.

How: Write down/draw out all the necessary & optional steps and possible errors involved in a process or workflow.

Tips: Use post-it notes to easily rearrange steps as necessary to improve process or workflow.

Interested in using/applying these methods in your work? Contact us for more info.

Bathroom Blogfest 2013: That’s a Wrap!

Toilet Paper CartoonFrom how to flush to hooking up in the bathroom, we hope you enjoyed reading Bathroom Blogfest 2013 as much as we enjoyed writing it.

View all Bathroom Blogfest posts.