People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Monthly Archives: September 2013

METRO New York Library Council Presents: Web Usability Testing for Libraries

logoTue, Oct. 1, 2013. 10 a.m. – 1 p.m. US/Eastern

57 East 11th Street, 4th Floor
New York, NY 10003
United States

Check out this workshop being co-delivered by our very own Lisa!

Have you ever wondered what users really think of your library’s website? Learn how to incorporate something that is too often missing in web design: the user perspective. The session will include a discussion of why usability testing is important and easier to implement than you might think, a live demonstration of a real usability test, and hands-on training on how to conduct “discount” usability testing.

Who should attend:
Anyone interested in improving their library’s Web site, including those who work in academic, public, or special libraries.

By the end of this program, participants will:

  • Understand the importance of usability testing
  • Understand how to conduct their own tests
  • Know where to find more information and resources
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Top Five Tips for Running Effective Meetings

meetings cartoon

Now that summer has ended, your schedule is probably filling up with lots of meetings. Here are our top five tips for running effective meetings:

  1. The Three D’s: Discuss, Decide, Do. 
  2. Walk and Talk. Walking meetings are when some of our best ideas and aha moments come to us.
  3. Have a (realistic) meeting agenda. 
  4. Parking lot it. Have an issue that can’t be resolved right now or needs more information, parking lot it for the future.
  5. Have a designated notetaker. 

Human-Centered Design for Social Innovation Course Wrap-up

Acumen, together with our company crush IDEO.org, offered a course this summer that introduced participants to the concepts of human-centered design and facilitated a project for hands-on practice of human-centered design principles.

This free 5-week course titled Human-Centered Design for Social Innovation equipped participants with the process and methods of human-centered design and had participant groups experiment with these concepts in a design challenge.  Each week we had a reading assignment followed by a workshop. The course also had a Google+ Community allowing participants from around the globe to share progress, ideas, photos, prototypes, etc. Even now people are creating partnerships for future projects on the Google+ forum.

This was a challenging and fun learning experience for us. We encourage you to take this course if it is ever offered again. Thank you Acumen and IDEO.org for offering this course!

Monthly Method Spotlight: Character Profiles

characterprofileCHARACTER PROFILES

What: Character/Customer Profiles/Personas

When/why: Character profiles are a fun and effective way to communicate the needs of various target groups. This is also a great exercise for improving customer service by building empathy towards customers.

How: Based on observations of real customers, develop profiles that detail a customer’s behavior, values, lifestyle, background, etc.  to represent each customer archetype.

Tips: Make it fun by asking the team members to make 2-3 character profiles that are specific and detailed.

Interested in using/applying these methods in your work? Contact us for more info.