People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Monthly Method Spotlight: Narration

NARRATION

talking-bubble

What: Narration

When/why: This method is a great way to gather information on how an activity, service, or process is conducted and perceived by a user.

How: Example scenario – You want to see how a patron uses a library’s online catalog. Ask a patron to search for a book and narrate aloud as they conduct their search.

Tips: Record this session for later, more in-depth analysis. (Of course, ask for patron permission first.)

Conclusions: As the patron narrates the process, you will be able to see where in the process a patron gets stuck. This highlights areas that need improvement. Narration will also expose patron’s feelings and opinions about the catalog which can also be used as data for potential improvement areas.

Interested in using/applying these methods in your work? Contact us for more info.

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