People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Monthly Archives: March 2013

Field Trips: LinkedIn and Google

As you may know, we are fans of Google and LinkedIn. We use them in our work and talk about them in our leadership and career development presentations.


Recently, we went on field trips to the NYC offices of LinkedIn and Google. We started off a windy and rainy day with a tour of LinkedIn in the morning, followed by a tour of Google in the afternoon.

With LinkedIn’s open office design and relaxed, quiet atmosphere, it is clear why they are such a productive company.

Google’s office on the other hand is fun, social, and sophomoric. You can literally feel the buzz of exciting young minds working together in this powerhouse company.

Thanks LinkedIn and Google for enjoyable visits.

SLA@Pratt Skill Share Presentation: Leadership and Career Development for the New Information Professional

SLA Webinar: Leadership and Career Development for the 21st Century Information Professional

Upcoming Presentation: Leadership and Career Development for the New Information Professional

SLA@PrattJoin us at this year’s SLA@Pratt Skill Share for “Leadership and Career Development for the New Information Professional” on Friday, March 22nd at 5:30pm EST at Pratt Manhattan CenterMore information and registration.

Monthly Method Spotlight: Narration



What: Narration

When/why: This method is a great way to gather information on how an activity, service, or process is conducted and perceived by a user.

How: Example scenario – You want to see how a patron uses a library’s online catalog. Ask a patron to search for a book and narrate aloud as they conduct their search.

Tips: Record this session for later, more in-depth analysis. (Of course, ask for patron permission first.)

Conclusions: As the patron narrates the process, you will be able to see where in the process a patron gets stuck. This highlights areas that need improvement. Narration will also expose patron’s feelings and opinions about the catalog which can also be used as data for potential improvement areas.

Interested in using/applying these methods in your work? Contact us for more info.