People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Monthly Method Spotlight: Fly on the Wall



What: Fly on the wall is a method, where you act as a fly on the wall or sit back and observe and take notes of everything and everyone around you without interacting with them.

When/why: This method is a great way to gather information on how an activity, service, or process works or how people use a given space.

How: Example scenario – You have been tasked with finding out how people use the library’s reading room (i.e. what do they do, how long do they stay, do they interact with library staff, etc.). Fly on the wall is a good place to start.

Tip: Be prepared to take lots of notes.

Interested in using/applying these methods in your work? Contact us for more info.


5 responses to “Monthly Method Spotlight: Fly on the Wall

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