March 26, 2012
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Are you seeking to make improvements and changes to your library on a small budget? Is your library looking to renovate, relocate, rebrand, or introduce a new service/program?
“DIY Usability and User Experience: Is Your Library People Focused?”
In this DIY-style workshop, you will learn to how use people-centered design methods at your library to help you plan, coordinate, assess and evaluate your services and processes to ensure that they are cost- and time-efficient. While you may not have the staff, time, or funding to do a full-fledged library usability and user experience study; together, participants will experience how to use these methods to make small changes for a big impact. Filled with examples, case studies, and activities, participants will leave this workshop with the framework and tools for completing their own DIY usability study.
When: Thursday, April 26th from 10am-1pm
Where: METRO in NYC
How much: $35 non-member/$25 METRO member employee/$20 myMETRO member
We presented a similar workshop as a 75-minute talk table program “DIY Usability Study: Is your Library People Focused” at the Public Library Association 2010 National Conference and here’s what one participant had to say:
“Library Journal Movers and Shakers Sandra Sajonas and Lisa Chow teamed up to run an excellent talk table on methods you can use to study your library and make sure you are focusing on users in ways that work for them.”
March 5, 2012
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New York Public Library (NYPL) is reimagining the library for the future by sharing their plan and getting feedback from patrons. It’s a good start, but we wonder if they are also studying how patrons are currently using the library.
On their website, NYPL stated that “We’ve gathered information on what we do well, what we need to improve, and, looking ahead, on patrons’ priorities for both our neighborhood libraries and our landmark Stephen A. Schwarzman Building at Fifth Avenue and 42nd Street.” How did NYPL gather this information?
Surveys and interviews are two commonly used methods. There are other relevant methods such as fly on the wall observation and error analysis, and when combined with surveys and interviews, you can learn so much more — not just the need or desire for more computers and quiet areas, but also ideas as to where to put the computers and quiet areas.
This also makes us wonder: If and how are other libraries gathering information and evaluating their library services and programs?
October 10, 2011
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In 2008, Brian Herzog, a fellow Library Journal Mover & Shaker, announced the first Work Like A Patron Day. This year we’ve decided to participate.
So on Wednesday, October 12, 2011 be a patron.
Using this classic usability research method, we will be putting ourselves in the patron’s shoes. We hope to discover new perspectives, ideas and changes that we can implement to make the library a better and more people-centered place.
March 14, 2011
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It’s pi day.
There’s a growing number of pi-related posts, so we’re going to focus on a different PI — us — People Interact.
Here are 3.14 (rounded down to 3) things about PI:
1. What’s the story with PI?
Since developing and completing our people-centered design project in 2008, we learned that there are two crucial aspects in usability: 1) people and 2) interactions. When brainstorming for names for our consulting gig, we came up with People Interact (PI). Read more about our project.
2. Who’s behind PI?
There are two of us behind PI. “Partners in crime”, we’re sometimes called. Other times, ”peas in a pod”. We’re always scheming and coming up with all sorts of ideas. Find out more about us.
3. What’s the purpose of PI?
Using a people-centered holistic, systems-thinking approach, we assist with individual and organizational performance. Contact us for more info.