Everyday Usability: Reserving a Library Computer

We’ve found that computer reservation processes at many libraries can be quite complicated and confusing. Chicago Public Library does it right with task/action-oriented signage: “Reserve a Computer”.

However, we’re a bit confused by the Reservation #1, #2, #3. We’re pretty sure that it’s three reservation stations, but does it matter which one we use? Does using reservation #1 mean we get on a computer faster?

What are your experiences with reserving a computer?

How does reserving a computer work at your library?

What about experiences with using computers at places like Kinko’s or business centers in hotels?

Check out more posts in the Everyday Usability series.