People Interact

Blog about people-centered design by Lisa Chow and Sandra Sajonas.

Work Like A Patron Day 2011

In 2008, Brian Herzog, a fellow Library Journal Mover & Shaker, announced the first Work Like A Patron Day.  This year we’ve decided to participate.

So on Wednesday, October 12, 2011 be a patron.

Using this classic usability research method, we will be putting ourselves in the patron’s shoes.   We hope to discover new perspectives, ideas and changes that we can implement to make the library a better and more people-centered place.

bad-customer-service

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One response to “Work Like A Patron Day 2011

  1. Pingback: Work Like a Patron Day, Part Deux « People Interact

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